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LEGAL CENTER / REFUNDS / DRAFT

Refunds & Disputes

Real rights, fair resolutions. No blanket “no refunds” promise.

BEFORE GOING LIVE / 正式上线前： This is a draft for company and qualified Chinese legal review, NOT a binding legal opinion. Replace all highlighted company/contact placeholders. Do not enable payments until the company approves this wording and its payment provider approves the business. / 本页面为待审核草案，须补全公司信息并由中国专业律师及支付机构审核后方可用于正式交易。

1. Not accepting transactions

This website is currently a concept demonstration. The gift catalog does not allow checkout, and no orders or payments are processed. The rules below are a draft launch policy, not a representation of an active merchant or currently available service.

2. Refund rights that cannot be waived

If the company launches paid services, applicable consumer protection law, PayPal Purchase Protection where eligible, credit/debit card dispute rules and other mandatory protections will apply, notwithstanding any contrary policy wording. Whether a seven-day no-reason return right applies to a particular digitally delivered service depends on the legal classification and facts, including any legally required disclosures and consumer confirmation. The company must not state that every virtual gift is automatically nonrefundable.

3. Examples requiring review for refunds

  • Duplicate or technically incorrect charges.
  • Unauthorized transactions, including transactions made by minors using an adult's account, subject to investigation and applicable legal requirements.
  • Non-delivery of a promised digital acknowledgment or other contracted benefit, if the company launches one.
  • Materially misleading descriptions or a substantial mismatch between what was promised and delivered.
  • Transactions that payment providers or law require the company to reverse.

A change of mind after the service has been lawfully provided may be treated differently; any exception must be accurate, disclosed in advance and legally permitted.

4. How customers request help

Merchant: [REGISTERED COMPANY NAME]
Customer support: [REFUND / SUPPORT EMAIL]
Support hours: [TIME ZONE AND HOURS]

A customer should give the order ID, approximate transaction time, amount, and a brief explanation. Do not ask customers to email card numbers, account passwords or government identification unless a lawful, secure, necessary verification channel has been established. The operator must acknowledge and investigate promptly and explain the outcome. Applicable law and payment-provider deadlines govern response and repayment timing.

5. PayPal and card disputes

Customers may have the right to open disputes directly with their PayPal provider or card issuer. Nothing here forbids them from doing so. The company—not the volunteer developer—must handle evidence, disputes, negative balances, reserve requirements and chargeback costs. In PayPal's China terms, intangible-service Seller Protection is conditional on transaction eligibility and compelling evidence of fulfillment; it is not guaranteed. Donation-like payments may be excluded. A branded "No Refunds" banner will not prevent a chargeback.

6. Minors and responsible gifting

The intended paid service is adults-only (18+). China's livestream tipping rules include enhanced minor protections and processes for suspected underage payments. The company needs genuine age and fraud safeguards as well as a minor-payment dispute channel. Urgency prompts, forced gift battles and manipulative tipping competitions should not be used.

Official references